Custom Order Terms & Conditions
These Terms & Conditions apply to all custom fishing rod orders placed with Leffler Custom Rods (“Builder,” “we,” “us,” or “our”). By placing an order and submitting a deposit, the Client (“Customer”) agrees to the following:
1. Custom Nature of All Products
All rods are built-to-order and customized to the Client’s specifications, including but not limited to blank selection, components, thread work, personalization, layout, and design features. Because each rod is custom-made, it may not be resold at full value or at all.
2. Deposit Requirement
A deposit (typically 25%–50% of the total order value unless otherwise specified) is required before any design work, material procurement, scheduling, or production begins.
Orders are not considered confirmed until the deposit has been received and cleared.
3. Non-Refundable Deposits
All deposits are NON-REFUNDABLE once any of the following has occurred:
Design consultation or planning has begun
Materials or components have been ordered
Production scheduling time has been reserved
Physical work has begun
The deposit is agreed to serve as liquidated damages to compensate for time, materials, lost production opportunities, administrative costs, and the custom nature of the order.
Client acknowledges that cancellation after work begins causes financial harm that is difficult to precisely calculate, and agrees that retention of the deposit is fair and reasonable.
4. Order Cancellation
If a Client requests cancellation:
BEFORE any work has begun: A refund may be issued at Builder’s sole discretion, minus any design, consultation, administrative, or transaction processing fees incurred.
AFTER work has begun: The deposit will be retained in full. If costs incurred exceed the deposit amount, Client remains responsible for additional expenses.
No cancellations will be accepted once a build is substantially complete.
5. Production Timeline
Estimated completion dates are provided as good-faith estimates only and are not guarantees. Custom craftsmanship timelines may vary due to material availability, supplier delays, workload, or unforeseen circumstances.
Delays do not constitute grounds for cancellation or refund of deposit.
6. Final Payment
Final payment is due prior to delivery or shipment. No rod will be shipped or released until full payment has cleared.
7. Chargebacks & Payment Disputes
By submitting a deposit, Client agrees not to initiate a chargeback or payment dispute for services rendered or work performed in accordance with these Terms.
In the event of a chargeback or payment reversal, Client agrees to be responsible for all related fees, administrative costs, collection expenses, and reasonable attorney’s fees.
8. Limitation of Liability
Builder’s liability is limited to repair or replacement of defective workmanship at Builder’s discretion. Under no circumstances shall Builder be liable for indirect, incidental, or consequential damages.
9. Governing Law
These Terms shall be governed by and interpreted under the laws of the State of Florida. Any disputes shall be resolved in the appropriate courts located in Palm Beach County, Florida.
10. Acceptance of Terms
Submission of a deposit constitutes full acceptance of these Terms & Conditions.
Client confirms they have read, understood, and agreed to these policies prior to placing an order.